Hello,
I'm trying to compare the activities in Cloud for Customer (Appointments, Tasks) with CRM (we replicate from C4C to CRM).
I can get a list of Tasks and Appointments in Cloud for Customer easily, and can Personalise the search results screens to have the "External ID" field. This tells me the OBJECT_ID for table CRMD_ORDERADM_H in CRM. So I can see a relationship between C4C ID and CRM ID for a task / appointment in C4C.
But I would like to know where CRM stores the CRM ID - I assume there must be an entry in a table which maps the CRM OBJECT_ID (or GUID) from CRMD_ORDERADM_H.
Does anyone know which table this is? I've tried the ..ORDER_INDEX table and was thinking about a document flow table - but I'm not sure.
Thanks, Chris